Charging at Shell
Fast and reliable
Our ultra-fast 150kW and 50kW rapid chargers will get you back behind the wheel in no time.
100% renewable electricity
Shell Recharge locations are supplied by 100% certified renewable energy sources, that have been generated using wind, solar and biomass.
Easy ways to pay
Pay using contactless, or use the Shell Recharge app and charge card to keep track of your charging history when you charge at Shell and other major charge point providers.
Charging at Shell costs £0.41 per kWh. To see an estimate of your total session cost and charge time for your vehicle, you can find this in the Shell Recharge app.
The perfect cup of coffee
Costa Express is the quickest and easiest way to enjoy a delicious, quality cup of Costa Coffee on the go. Their Express machines serve the same barista-style coffee you'd expect to find in one of their stores. So whether you fancy a latte, cappuccino or hot chocolate, you can be guaranteed the freshest taste and finest ingredients, just the way it should be.Find out more
Great tasting food for any journey
You can find the free voucher for a Hog Roast Roll, or Onion Slice in the Shell Recharge App.
Shell Recharge app
Frequently asked questions
How can I start charging on the public network?
We believe paying to charge should be easy. That's why we offer a number of convenient ways to pay when using a Shell Recharge charge point. Customers can start a charge using contactless payments or use the Shell Recharge app and charge card.
Customers that use the Shell Recharge app and charge card are able to charge at Shell Recharge as well as more than 250 other major providers in Europe using just one account. In addition, Shell Recharge app and charge card customers benefit from the following:
- Ability to charge at Shell Recharge as well as over other charge points
- See real-time availability of all charge points and be notified if a charge point becomes available or occupied to more easily plan your journey
- View all your past charge sessions in one place
- Receive one easy monthly bill
The Shell Recharge app is available on the App Store or Google Play. You can then register and order a free charge card.
To activate the Shell Recharge card, please follow the activation instructions on the Shell Recharge app. Once your charge card is activated, you can start using it with any of the charge points available in our network. You can find these charge points in the app.
How much does it cost to charge?
Charging at a Shell Recharge charge points costs £0.41/kWh in the UK. You can pay using contactless or use the Shell recharge app and card which allow you to keep track of all your charges at Shell and other major providers on the network.
The Shell Recharge card and app also allow you to charge at over 250 other charge point providers across Europe without the need to register for each individually. The cost of charging at public charge points does vary. We collaborate with many different charge point operators to grow and maintain our charging network. To be able to offer you a seamless charging experience throughout the entire network, we provide roaming services for which we charge a transaction fee of €0,35 with a maximum of 20 transactions per month. The actual charging costs may differ from local tariffs and tariffs can vary between charge points. To know exactly what your charging session will cost, you can easily check the actual tariff of the specific charge point in the Shell Recharge app.
You’ll only be charged for the electricity you use. As soon as you start charging, your bank pre-authorises (reserves) £20 to ensure it’s available for you to pay with. If you have mobile banking, you may see this amount pop up. When you finish charging, we tell your bank the real amount you spent, they deduct it, and arrange to unreserve the pre-authorised amount. This process can take a few minutes to a few days depending on who you bank with. But if you pay with the Shell Recharge app, there is no pre-authorisation, instead you will receive a monthly invoice to pay with the debit/credit card you have registered your Shell Recharge account against.
Which charge point operators can I charge with using the Shell Recharge card and app?
The Shell Recharge app and card give you access to a network of over 250 charge point operators across Europe (UK providers are highlighted in bold):
Aix-Marseille Provence Métropole - FR*M13
Alfa Power Charging
Allgäuer Kraftwerke GmbH
Allgäuer Überlandwerk GmbH
Axpo Energy Solutions
Béa - Ille-et-Vilaine
Bee Charging Solutions
chargeIT mobility - Rewag
chargeIT mobility - SLB
chargeIT mobility - Solid GmbH
CNR - Move In Pure
CommercialCharger - EGO
Communauté d’Agglomération Paris
Communauté de communes Vallée des Baux-Alpilles
Communauté Sud Corse
Deutsche Bahn - DB Energie
Digital Energy Solutions
Dortmunder Energie- und Wasserversorgung GmbH
Drewag Netz GmbH
Driveco - FR*E08
Driveco - IMT Lille Douai
Driveco - LM
E.Car’18 - SDE18 - Cher
E.ON - UFC
e-Born - SDE07 - Ardeche
e-Born - SDED - Drome
e-Born - SEDI - Isère
e-Born - SYANE
e-Born - SyME05
E-Charge50 - La Manche
Eco Charge 77
Effia Stationnement Vincennes
Eins energie in sachsen GmbH & Co. KG
Electric 55 Charging
Energie AG OÖ
Energie Calw GmbH
Energie- und Wasser Potsdam
Energie- und Wasserversorgung Bruchsal GmbH
Energiedienste der Landeshauptstadt Stuttgart GmbH
Energienetz Mitte GmbH
EneRSIEIL - Indre-et-Loire
EneRSIEIL - Loir-et-Cher
e-Totem - St Etienne Metropole
evpass - Green Motion SA
FDE 80 - Somme
FUCLEM - Meuse
Gaz de l'Eure
GETEC Mobility Solutions GmbH
Go Electric Stations
Grenoble Alpes Métropole
Haute Vallée de Chevreuse
HEOS Object GmbH & Co. KG
Hostel Akena Besançon
IBAarau - Eniwa
Marché International de Rungis
Meißener Stadtwerke GmbH
MENNEKES Digital Services
Métropole du Grand Nancy
Mobilité électrique 56 - Morbihan
Mobiloire - SIEL
MobiSDEC - Calvados
MObiVE - SDE24 - Dordogne
MObiVE - SDEE47 - Lot
MObiVE - SDEEG - Gironde
MObiVE - SDEPA - Pyrenees
MObiVE - SYDEC - Landes
Montpellier Méditerranée Métropole - Révéo
MVV Energie AG
Neubrandenburger Wohnungsgesellschaft mbH
Präg Strom & Gas GmbH & Co. KG
Repower PLUG’N ROLL
Reseau Alize Liberte - Brest Metropole
Reseau Alize Liberte - Communauté de Communes de la Plaine de l'Ain
Reseau Alize Liberte - Communauté de Communes Vitry, Champagne et Der
Reseau Alize Liberte - Docuworld
Reseau Alize Liberte - FR*A21
Reseau Alize Liberte - FR*A22
Reseau Alize Liberte - FR*A30
Reseau Alize Liberte - FR*A87
Reseau Alize Liberte - FR*C01
Reseau Alize Liberte - FR*G05
Reseau Alize Liberte - FR*G06
Reseau Alize Liberte - FR*V06
Reseau Alize Liberte - FR*V09
Reseau Alize Liberte - FR*V13
Reseau Alize Liberte - FR*V14
Reseau Alize Liberte - FR*V16
Reseau Alize Liberte - Orleans Metropole
Reseau Alize Liberte - Parking de Toulouse Metropole
Reseau Alize Liberte - Ville de Montrouge
Reseau Alize Liberte - Ville de Rosheim
Reseau Alize Liberte - Ville de Sable-sur-Sarthe
Réseau de charge E-Totem, parking Cénovia Le Mans
Réseau SEY ma borne
Réseau SEY ma borne - Communauté Urbaine Grand Paris Seine & Oise
Révéo - FDEL - Lot
Révéo - Hautes-Pyrénées
Révéo - Hérault Energies
Révéo - SDE09 - l’Ariège
Révéo - SDEE48 - Lozère
Révéo - SDET - Tarn
Révéo - SIEDA - Aveyron
Révéo - SMEG30 - Gard
Révéo - SYADEN 11
Révéo - SYDEEL66 - Pyrenees
Révéo - Toulouse
Robert Bosch GmbH
SDE03 - Allier
SDE04 - Haute-Provence
SDE76 - Seine-Maritime
SDE82 - Tarn-et-Garonne
SDEA - SDE Aube
SDEF - Finistère
SDEG32 - Gers
SDEHG - Haute Garonne
SIED70 - Haute-Saône
Sieml - Maine-et-Loire
SMOYS - Syndicat Mixte Orge Yvette Seine
Stadtwerke Ahrensburg GmbH
Stadtwerke Annaberg-Buchholz Energie AG
Stadtwerke Göttingen Aktiengesellschaft
Stadtwerke Heidelberg Energie GmbH
Stadtwerke Ingolstadt Beteiligungen GmbH
Stadtwerke Kiel AG
Stadtwerke Neustadt in Holstein
Stadtwerke Pforzheim GmbH & Co. KG
Stadtwerke Rastatt GmbH
Stadtwerke Solingen GmbH
Stadtwerke Tübingen GmbH
Stadtwerke Wismar GmbH
Swarco Traffic Austria
SYDED - Doubs
SYDEGO - Loire-Atlantique
Syndicat d'Energie et des Déchets de Haute Marne (SDED52)
TANKE Energie Burgenland
Te61 - l'Orne
Technische Werke Ludwigshafen am Rhein
Territoire d'Energie 90
USEDA - l'Aisne
Vatenfall - Gemeente Den Haag
Versorgungsbetriebe Hoyerswerda GmbH
Ville de Paris - Candelabre
Virta International GmbH
Vito - Relais Benista
VKW - Vorarlberger Kraftwerke
Westfalen Weser Netz
How can I get a receipt of my charging session(s)?
When paying with contactless or using the QR code at a Shell Recharge branded charge point, a payment receipt can be requested as follows:
Step 1: Please check whether the operator of the charge point is Allego or NewMotion. This information can be found on our charge points as well as on your bank statement.
Step 2: For charge points operated by Allego, a receipt can be obtained the following business day via the Allego website here https://next.allegoportal.com/
For charge points operated by NewMotion, please email email@example.com with the point location name, date and time of your charge session, and how much it cost you and we will provide a receipt for you.
When paying with the Shell recharge app or charge card for your charging sessions at Shell or other charge point operators on the network, you will receive a monthly invoice via email which includes details of all charge sessions for the month. The amount will be automatically deducted using the debit card or credit card details provided when you ordered your charge card.
What should I do if I have lost my Shell Recharge card/key?
You can block your card and order a new one through the Shell Recharge app.
Open the app and select the ‘Account’ tab > select ‘manage charge card’ > select the card you lost > Select ‘problems with my card’ > select ‘block this card’. You have now blocked your lost card. You can order a new one through the ‘Account’ tab.Text
If I need help using a charge point, who can I contact?
Depending on the situation, please seek help through the following channels:
- Issue with the Shell Recharge card/app: contact NewMotion customer support (available 24/7) on +44 203 868 1036 or send an email to firstname.lastname@example.org.
- Issue with a charge point at a Shell retail station: contact Allego by calling their service hotline (available 24/7) on 0800 02 94 601;
- Issue with a 3rd party charge point operator: contact the operator as mentioned on the charge point
Where can I charge using the Shell Recharge card or app?
We have a network of over charge points in 35+ countries. Finding a suitable charge point is easy using the Shell Recharge app. Add your vehicle make and model to your account in the app and, you will automatically see the charge points that are suitable for your vehicle. If you wish to view other charge points you can adjust your settings by clicking on the ‘filter’ button next to the search bar on the map screen.
How can I share feedback about my charge session, or in-store experience at a Shell forecourt?
We really value feedback from our customers and offer two ways to share this;
Option 1: Scan the QR code located on Shell Recharge branded charge points
Scan the code to enter and complete the survey for your chance to win vouchers worth £100 to spend in-store, or a £10 runner-up prize voucher.
Terms and Conditions apply. Please see www.shell.co.uk/tellshell for further information.
Option 2: Share your feedback through the Shell Recharge app
To share feedback about a Shell Recharge branded charge point, please click on the charge point location in the Shell Recharge app and swipe the panel up. You should be able to see a button called 'Report'. This will allow you to share anonymous feedback on any issues you encountered whilst charging.
How many Shell Recharge locations are open?
Shell Recharge will be available at around 150 service stations across the UK by the end of 2020. Please see the Shell Recharge app for an up to date list of stations.